We have 7 locations in Singapore:
51 Sims Avenue, S (387414) (Opposite Geylang Lorong 9) (Free Daily Parking)
(65) 6745 2933
BOON LAY WAY
Tradehub 21, 8 Boon Lay Way, #01-15, S (609964) (3 bus stops from Clementi MRT) (Free Weekend Parking)
(65) 6316 2030
5 Little Road, Cemtex Industrial Building, Level 2, S (536983) (Walking distance from Tai Seng MRT)
(65) 6382 4164
Hougang Mall, 90 Hougang Avenue 10, #04-16, S (538766) (3-minute walk from Hougang MRT)
(65) 6384 7422
Blk 114 Aljunied Avenue 2, #02-75, S (380114)
(65) 6844 8122
WEST COAST PLAZA
154 West Coast Road, #01-40/43, S (127371)
IMM Building, 2 Jurong East Street 21, #03-52, S (609601) (Walking distance from Jurong East MRT)
(65) 6565 1604
All Showrooms open Daily from 11am – 9pm ( including Public Holiday )
Coming close to 10 years of experience in the furniture industry, most of our products are sourced and developed from factories in Germany, Indonesia, Malaysia, Taiwan, and China. By choosing and working with trusted and quality suppliers to build strong relationships in order to bring you the best products suited for the Singapore market.
- What are the different ways can I place my order?
Offline: Simply head down to the showroom to get the feel of the furniture.
Online: Is coming to you soon!
- What are the types of payment mode can I use?
We accept Visa, Mastercard, Amex, NETS, Bank Transfer.
For Bank Transfer, please provide a screenshot of the transaction as a proof of confirmation of payment. We also have 6-12 months instalment plans available.
- Can I apply for any instalment plan?
Yes, you can. All showrooms accept POSB/DBS 6-12months plan. Below outlets also accept other cards as:
- Aljunied outlet: OCBC – 12 months
- Sims Avenue outlet: UOB – 12months
- Can I cancel or change my item after I have submitted my order?
No, all closed sales are final and non-refundable. Change of ready-made items are subjected to 10% of total sales value and must be done before confirmation of delivery date. Changes to customized items are subjected to approval.
- Who can I contact regarding order issues?
Below are the different ways you can contact:
- Email: email@example.com
- WhatsApp/ phone call: 9118 4668
- Customer service: 6752 5411, ext. 1.
- What are the delivery and assembly charges?
Delivery and installation charges will vary on the model, size and is applicable for promotional items
- What are the timing available for delivery?
Delivery time is every Monday – Saturday, 9am – 6pm. This will also depends on the time slot availability.
- Will you help to dispose my old furniture when new furniture is delivered?
Please inform us beforehand so that we can make the neccessary arrangements. As for HDB flats, you may contact the Town Council to arrange for disposal.
- Is there any charge for disposing my old furniture?
Yes, there will be a fee imposed and will vary on the model size and weight. Please check with the sales consultant upon purchase.
*Disposal or rearrangement of existing furniture upon delivery is not provided unless otherwise stated.
- How can I check our delivery status?
You may reach our customer service hotline at 6752 5411, ext 1.
- What if there is a delivery delay?
Fullhouse aims to provide efficient delivery to all our customers, however in case of unforeseen circumstances such as weather condition/road traffic, the delivery time might vary. The customer service will contact you and follow up with you.
- What happens if product is no longer available, due to issues, after order?
Our sales consultant will arrange with you to change to another item, however please note that this will be subjected to delivery and additional costs.
Return, Replace, Refund Policy
- Are goods returnable or exchangeable?
Yes, this is possible if returned with the original packaging and receipt within the first 24 hours of purchase. After which, no returns/exchange will be allowed.
- What is your refund policy?
At Fullhouse, we do not allow refunds as sales closed are final. However, in the special circumstances where the decision is final, there will be a 30% cancellation fee incurred.
Should there be any visual/superficial defects, the buyer must notify Fullhouse Home Furnishings Pte Ltd within 24 hours after the delivery. Fullhouse Home Furnishings Pte Ltd reserves the rights not to address any complaints on superficial defects after the stipulated time frame.
All orders and items are individually inspected before delivery, however in the event where an item was damaged during shipment or if you have received a defective item, we will do a 100% refund on the damaged or defective item.
- Can I do a product exchange instead of a refund?
Yes, however this will be subjected to additional costs depending on the products chosen.
- Do all products have a warranty?
The warranty for our products will vary on the individual model or brand. You may call or go down to the individual showrooms to enquire about this.
Please note that delivery charge is not included for warranty items delivered after a year “For servicing”.