Warranty

  • This warranty is guaranteed from date of purchase against manufacturing defect in sofa, dining sets and bedframe construction, including fabric, leather, metal actions, body impression.
  • This warranty only covers within Singapore.
  • Online warranty registration enjoys additional 6 months of coverage and it is only applicable for warranty period of 5 years and above.
  • Notice of alleged defects must be given promptly upon discovery and this warranty card must be presented with dated proof of purchase to our service personnel at time of service.
  • Warranty is void if products purchased is found to be abused, burnt, damaged, stained or misused against the normal and customary manner or in the opinion of service personnel that it is due to excessive wear and tear, and they will not be repaired or replaced.
  • Warranty is also void if product purchased is found to have purchased from unauthorised dealers, including the removal or defaced of any products purchased label.
  • Repair works are chargeable for defects and damages not under manufacturer’s defects, or out of warranty period.
  • Service fee is applicable for any replacement of products purchased at the point of service, based on depreciation over the warranty period and its purchase price.
  • Transportation charges are applicable for any replacement or servicing involved.
  • Personal judgement on defects of products will not be entertained.
  • Warranty also does not cover for damage, defects as a result of fire, flood or other Acts of God.

Warranty Scheme

What will we do to rectify the defects?

We will examine the product and decide, at our sole discretion, if the product is eligible for the limited warranty. If eligible, our Service Team will offer to;

  • Repair or refurbish the defective product
  • 1 to 1 exchange with the same or comparable product
  • 1 to 1 exchange with an alternative product, if we no longer carry a similar product

What is not covered under the Warranty Scheme?

Products that are:

  • Stored or assembled incorrectly
  • Used inappropriately, abused, or misused
  • Altered without authorization by Full House Home Furnishings Pte. Ltd.
  • Cleaned with wrong cleaning methods or products
  • Damaged due to normal wear and tear
  • Damaged due to any impacts or accidents
  • Damaged due to pest infestations
  • Placed at outdoors or in humid environment
  • Used for non-domestic purposes (unless otherwise stated)
  • Transferred from Buyer to another party
  • Not backed by valid sales order
  • Exported out of Singapore

Estimated Replacement Time Frame