Terms & Conditions

Welcome to the Fullhouse Home Furnishings Pte. Ltd.’s Website (https://www.fullhouse.sg). In the interpretation of this Terms and Conditions, the following expressions bear the literal meanings, namely: (“Website”, “Products”, “Services”, “Sales Order”, “Invoice” and “Customer”).

By browsing our site, the visitor agrees to the following Terms and Conditions. Fullhouse Home Furnishings reserves the right to amend the Terms and Conditions at its own discretion at any time. Please review our Privacy Policy as well, which also governs your visit to this Website.


  1. Terms of use

1.1 Access to this Website is permitted on a temporary basis, and all data on this Website is published “As is” and is correct at the time of publishing. Fullhouse Home Furnishings reserves the right to withdraw, amend data or restrict access to parts of the Website at our own discretion and without prior notice. Fullhouse Home Furnishings will not be held liable if, for any reason, this Website is unavailable at any time or for any period.

1.2 You are prohibited from misusing this Website. You will not: (a) commit or encourage a criminal offence; (b) transmit or distribute any material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Website; (c) corrupt data; cause annoyance to other users; (d) infringe upon any other person’s proprietary rights; (e) or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Any breach of this provision constitutes a criminal offence under the Computer Misuse Act (Chapter 50A). We will not hesitate to report any such breach to the relevant law enforcement authorities and disclose your identity to them.

1.3 This Website may also contain links to other third-party websites (henceforth referred to as “Linked Sites”), which are not operated by Fullhouse Home Furnishings and has no control over the Linked Sites, accepting no responsibility for them, or for any loss or damage that may arise from your use of them. Your use of the Linked Sites is at your own risk and will be subject to the individual terms of use and service of each such site, if any.

1.4 Fullhouse Home Furnishings shall be excluded from any liabilities of any loss, damage or misadventure caused directly or indirectly in connection with: (a) any access, use and/or inability to use the Website; (b) reliance on any data or information made available through the Website; (c) any system, server or connection failure, error, omission, interruption, delay in transmission, computer virus or other malicious, destructive or corrupting code, agent program or macros; and (d) any use of or access to any other Linked Sites to the Website.

1.5 If you are below 18 years old, you must obtain consent from your parent(s) or legal guardian(s), their acceptance of these Terms and Conditions and their agreement to take responsibility for: (a) your actions; (b) any charges associated with your use of any of the Services or purchase of Products; (c) your acceptance and compliance with these Terms and Conditions. If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing this Website.


  1. Intellectual property

2.1 The Intellectual Property in and to the Website and the Materials are owned, licensed to or controlled by us, our licensors or our service providers. We reserve the right to enforce its Intellectual Property to the fullest extent of the law.

2.2 No part or parts of the Website, or any Materials may be reproduced, reverse engineered, decompiled, disassembled, separated, altered, distributed, republished, displayed, broadcast, hyperlinked, mirrored, framed, transferred or transmitted in any manner or by any means or stored in an information retrieval system or installed on any servers, system or equipment without our prior written permission or that of the relevant copyright owners. Subject to Clause 2.3, permission will only be granted to you to download, print or use the Materials for personal and non-commercial uses, provided that you do not modify the Materials and that we or the relevant copyright owners retain all copyright and other proprietary notices contained in the Materials.

2.3 The Trademarks are registered and unregistered trademarks of us or third parties. Nothing on the Website and in these Terms of Use shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use (including as a meta-tag or as a “hot” link to any other website) any Trademarks displayed on the Website, without our written permission or any other applicable trademark owner.


  1. Limitation of responsibility and liability

3.1 Fullhouse Home Furnishings shall be excluded from any liabilities of any defect arising from: (a) unsuitable or improper use; (b) defective installation or commissioning by the Customer or third parties; (c) foreseeable wear and tear; (d) willful damage; (e) negligence; (f) abnormal working conditions; (g) unsuitable operating materials and replacement materials; and (h) poor foundation work or chemical/electric influences.

3.2 Fullhouse Home Furnishings shall be excluded from any liabilities of injuries, expenses, damages or consequential loss, arising from: (a) unsuitable or improper use; (b) negligence; and (c) any post-modification methods mentioned in clause 3.1.


  1. Conditions of offline sale

4.1 All offline sales are final and strictly non-refundable.

4.2 Keep-In-View Products are to be confirmed at least 6 weeks prior to delivery.

4.3 In such cases, selection of Products will be based on appointment basis with sales consultants.

4.4 All Product(s) shall be inspected immediately prior to the Invoice being issued and the issuance of the Invoice to the Customer shall be deemed by Fullhouse Home Furnishings that the customer has inspected the Product(s) and has determined that the Product(s) are undamaged and in a satisfactory and acceptable condition.

4.5 The provisions of clause 4.4 shall not apply to any Product(s) designated by Fullhouse Home Furnishings as being showroom Product(s) or Product(s) that are on ‘special offer’ or ‘sale’ or any other indications that the Product(s) are being sold at a price that is less than the usual price of Fullhouse Home Furnishings’s Product(s). However, Fullhouse Home Furnishings will still ensure that all Products has been checked thoroughly before sending out to customers.

4.6 Property of the Product(s) remains with Fullhouse Home Furnishings until receipt of full payment for the Product(s) in which ever payment methods.

4.7 The contract price for the Product(s) shall be that stated in the Invoice. Any Product(s) and Services Tax (if applicable) shall be borne by the Customer. All payments shall be in Singapore Dollars and payment shall be made in the manner specified in the Invoice.

4.8 If the customer should on its part fail to observe or comply with any of the terms herein contained, such as failing to receiving delivery of the Product(s) within six (6) months from the date of the order confirmation any deposit, advance payment and/or pre-payment for or in respect of the Product(s) shall be forfeited to Fullhouse Home Furnishings and Fullhouse Home Furnishings shall be at liberty to sell or dispose of the Product(s). Any deficiency in price that may result in and all expenses attending a resale or attempted resale in respect thereof shall be made good and paid by the Customer and recoverable by Fullhouse Home Furnishings.


  1. Payment

5.1 Full payment must be made for all promotional Product(s) in 3 working days prior to delivery.

5.2 For all payments made in cash, an official receipt will be issued.

5.3 All payments in cheque are to be issued in favor of Fullhouse Home Furnishings Pte. Ltd.

5.4 Fullhouse Home Furnishings reserves the right to retain the Product(s) in the event the Customer fails to pay in full purchase price. Arrangements for delivery of the Product(s) will only be made after the Customer has made full payment.

5.5 You may make payment for the Product using any of the payment methods prescribed by Fullhouse Home Furnishings.


  1. Customization of Product

6.1 Change of ready-made Products are subjected to 10-30% of total sales value and must be done before confirmation of delivery date. Changes to customized Products are subjected to approval.


  1. Delivery

7.1 Delivery charges are usually free, unless certain situation arises. Refer to clause 7.2 and 10.1.

7.2 Second delivery charges will be subjected to additional charges in the event of a last-minute delivery changes instructed by the Customer. (Minimum 3 working days)

7.3 The delivery date & timing are an estimate on when the customer would like to receive their products & Fullhouse Home Furnishings will try its best to adhere to it, however should there be any unforeseen circumstances Fullhouse Home Furnishings reserves the right to schedule the delivery date and timing even with the customer’s preferred time for delivery slots. If the Customer is not at the delivery address at the mutually agreed time, Fullhouse Home Furnishings reserves the rights to incur additional charges for extra delivery services.

7.4 Fullhouse Home Furnishings shall not be liable or be deemed to breach the Conditions of Sale if the delivery is delayed due to unforeseen circumstances that are beyond Fullhouse Home Furnishings control.


  1. Condition of Product

8.1 Customer shall inspect the Product(s) upon receipt or delivery. Should there be any visual/ superficial defects, the Customer must notify Fullhouse Home Furnishings within 48 hours after the delivery. Fullhouse Home Furnishings reserves the rights not to address any complaints on superficial defects after the stipulated time frame.


  1. Warranty

9.1 Fullhouse Home Furnishings (can also be referred to as ‘Fullhouse’) warrants that all furniture to be free of defective materials and workmanship. Warranty periods vary by product, commencing from the date of delivery and are defined in the table below.

9.2 If, during the warranty period, a product is deemed defective due to a manufacturing defect, Fullhouse will repair or replace part(s), depending on the defect of the item & at Fullhouse’s option. This Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used.

9.3 This Warranty is not transferable and any subsequent purchaser buys the product ‘as is’, is without the protection of the Warranty. The warranty does not cover products used for commercial purposes.



Any claims should be reported to the customer service hotline (6752 5411) and provide a detailed description (Sales order number and fault with item). Photos/videos showing the damages should be sent to our email address at enquiry@fullhouse.sg and we will get back in a lead time of 24-48hours.



  • Proper care and usage are essential to preserving your rights under this warranty. This warranty does not apply if your Fullhouse furniture is damaged by using detergents, abrasives or other harsh cleaning agents.
  • This limited warranty does not cover damage resulting from negligence, abuse, normal wear and tear or accidents: including (but not limited to) burns, cuts, scratches, tears, scuffs, watermarks, indentations or pet damage.
  • The warranty does not apply if the product is used outdoors.
  • Any product modification by consumer or other parties not authorised by Fullhouse will void this limited warranty.
  • This warranty does not cover display items or designated as ‘AS IS’ at the time of purchase and products not purchased directly from Fullhouse.
  • Fullhouse’s decision on all issues relating to complaints as to defects either of workmanship or materials shall be final and conclusive. Any decision to repair or have part(s) replaced shall be at Fullhouse’s sole discretion. Should there be a disagreement between Fullhouse & the customer on the decision, it will be subjected to additional charges.
  • Any item repaired or replaced under this Limited Warranty will be covered by the Limited Warranty for the remainder of the original warranty period only.
  • This warranty covers in respect of manufacturing defects detected within the warranty period, the cost of material components, replacement parts, labour and transportation charges.
  • In respect of manufacturing defects detected after warranty period, the cost of material components and replacement parts, with all labour charges and transportation costs (if any) to be covered by the Purchaser.


Safety and quality is a big part of any Fullhouse product. We conduct stringent in-house quality of our products which is why we offer you:


Warranty Period

Bedframes (Storage/Divan), Storage Beds, Sofa Beds, Daybeds, Ottoman
– Warranty covers structure of furniture

3 months

Other components such as: zips, fasteners, springs, suspension, legs, and movable mechanisms if faulty

3 months

Dining Table + Chairs / Coffee tables / Side tables / Study tables
– Warranty covers structure of furniture

3 months

– Warranty covers structure of furniture

3 months

TV Wall Cabinets, Sideboards, Dining Tables, Bookcases, Free Standing Shelving
– Warranty covers structure of furniture

3 months

Office Chairs
– Warranty covers structure of furniture

3 months

Sofas, Reclining sofas, Motorised Recliner sofas, Sofas With Moveable Headrest, Armchairs
– Warranty covers structure of furniture

1 year

Soft furnishings: Foam, fibre fillings, feathers, fabric covers, stitching, leather
– Warranty covers should there be sinking of > (more than) 4cm of sofa seat

1 year

Mattress Fabric (including stains, burns, pilling, or loose covers)
– Normal body indentations
– Issues relating to comfort choice, ie the mattress is too firm or too soft. Comfort is subjective to the individual and are not considered a manufacturing fault.
– New bed smell/odour

10 years

– Should mattress be sinking > (more than) 4cm

10 years

Any other issues: Bed bugs, termites
*For periods > (more than) 3 months, there will need to be a certification by certified pest control for proof of the bed bugs / termites

3 months

*Please refer to the above “ii. LIMITATIONS & EXCEPTIONS” for things covered under our warranty schemes.
*Outside of warrants, servicing & transport charges apply.


  1. Exchange and Cancellation Policy

10.1 In the event of Customer changes his/her mind after delivery has been fulfilled and requests for an exchange, a 10-30% restocking fee or a minimum of SGD$90 will apply on those Product(s) returned by the Customer, whichever is higher. However, Fullhouse Home Furnishings reserves the right to refuse the Product(s) if they are not returned in good and working conditions. Should the Customer require Fullhouse Home Furnishings to collect the Product(s) on their behalf, second delivery charges as determined by Fullhouse Home Furnishings will apply.

10.2 The Customer cannot choose to cancel the Sales Order unless the Customer has indemnified Fullhouse Home Furnishings with a 30% cancellation fee, or in full losses (including loss of profit), charges and expenses incurred by Fullhouse Home Furnishings as a result of the cancellation, whichever is higher.


  1. Miscellaneous

11.1 Disposing or rearrangement of existing furniture upon delivery is not provided unless otherwise stated.

11.2 In the event of any act of foreign enemy hostilities (unofficial declaration included), riots and strikes, breakdown of assets, Fullhouse Home Furnishings shall be relieved of liabilities incurred under any Contract.

11.3 The laws of the Singapore shall govern and apply to the interpretation of the Conditions and to any Contract.

11.4 In the event that any of these terms and conditions are held to be a violation of any applicable law, such term shall be deemed to be deleted from these terms and conditions and the relevant Contract shall remain in full force and effect as if such provisions had not originally been contained herein. Fullhouse Home Furnishings and the Customer shall negotiate in good faith to agree on the terms of a mutually acceptable and satisfactory alternative provision in place of the provision deleted pursuant thereto.



Last updated on 6 February 2018